Joux Joux Info
If for any reason your item(s) purchased are sold out or not available, we will notify you by email as soon as possible and you will receive an immediate refund.
After you place your order, an email confirmation including an order number, will be sent to the email address that was entered on your order form. Once payment has been approved, your order will be packed and dispatched and you will receive a second email confirming delivery and estimated timing.
We currently accept payment via PayPal.
When ordering we want you to feel confident that your personal information and credit card data is completely safe. That is why we scan our web site regularly using McAfee secure to ensure that it is hacker safe and we use 256-bit SSL encryption by Comodo security to ensure your details do not get into the wrong hands.
The Joux Joux Online Store provides a secure session within our shopping checkout. When you click the ‘Purchase’ button, your information will be sent securely to RBS Worldpay. We do not transfer those details to others for their commercial use. We do not store credit card details; they are encrypted within your transaction, but we do store your name, address, telephone number, email address and previous purchase information.
CARE FOR YOUR SHOES
Never wear a brand new pair of shoes all day; you should break them in slowly. We would advice that to prolong the life of your shoes, you should alternate pairs daily allowing your shoes time to rest.
Brand new leather soled footwear should never be worn in wet weather conditions, It is important to wear them on a dry day to allow a build up of grit on the soles. Doing this will help protect the leather and extend the life of the footwear.
Remember we are here to help you so if you have any questions at all please let us know how we can assist.